IT Outsourcing - outsourcing of IT services for companies
Our mission is to support enterprises in the field of ICT systems while achieving their business goals.
Efficient management of a modern and complex IT environment requires no advanced knowledge only in terms of technology, but also business processes or defined good practices e.g. in the ITIL library. Our technical team is ready to take care of the whole or selected parts of the IT system.
By choosing outsourcing, the company decides to partially entrust certain tasks to other economic entities. Especially if these tasks are not directly related to the industry in which the enterprise operates. Outsourcing primarily aims to improve the achieved results thanks to the involvement of the best professionals available. By the way, it may turn out to be a very profitable formula, allowing you to save funds and allocate them to other strategic goals.
Start working with us
We want establishing cooperation to be very easy. We can start right away - all you need to do is contact our Customer Service Department.
Our customers
We support many well-known Polish and international enterprises, as well as serve clients from the segment of small and medium-sized enterprises.
Why a professional IT company?
We support the maintenance of the company's business continuity, we cooperate with business departments and IT departments. Our competences and experience allow for quick diagnosis and action.
Initial system audit
A simplified audit of the IT system allows you to quickly start cooperation and make the right decisions regarding the scope of service. Owners and managers get a synthetic picture of their IT resources.
Cooperation and service
Service tailored to the needs of customers. We respond to reports within 2 hours, 365 days a year, 24 hours a day.
What do we service?
We provide IT infrastructure administration, activities increasing system security, failure handling and maintenance, as well as user support.
HELPDESK system
Modern tools enable immediate action to be taken and problem solving within minutes, and the online notification system allows for communication with clients and work management.
Reporting
In addition to detailed data on activities performed in individual months, we keep you informed about threats to the functioning of the IT system and possible ways of removing them.
Start working with us
If you are looking for support for your IT system, take a few minutes, we will guide you along the shortest path. We propose a few simple steps:
Short contact by phone or e-mail
Signing a confidentiality agreement.
Free, when starting cooperation, pre-audit concerning the configuration of the IT system allowing for the assessment of what the company has at its disposal and whether it is necessary to change the resources available.
Defining the operating parameters: RPO, RTO, response time, IT service recovery time.
Signing a service contract.
From now on, we are at your every call 🙂 Do you want to talk about it? Call us, write an e-mail to
Paulina Srama
Michalina Puzanów
Our clients
We have been serving our clients for almost 30 years under permanent service contracts. We have been cooperating with some of these clients almost from the beginning of our activity, and most of them have been bound by long-term contracts. We treat it as an expression of trust and evaluation of our work at the same time.
Our clients include both large companies and enterprises from the SME sector. In some cases, the scope of our service covers all the needs of enterprises regarding ICT systems, while in others only a certain part. Below are some examples of cooperation, permanent service cooperation.
- In one of the largest retail chains in Poland, we take care of an extensive network combining thousands of locations.
- At the Bridgestone tire factory in Poznań, we are responsible for the local network, servers, mass storage, backup and support for some users.
- We also work for the multi-branch company Nijhof-Wassink in Poland and the Netherlands. In this case, the scope of our services is network support, on-premise and cloud applications, as well as daily troubleshooting of users.
- In the accounting and advisory office BOOQ Sp. z o. o. we are responsible for all IT-related issues. Including, in particular, for applications used by accounting, work with Microsoft 365 applications, document management, server infrastructure, local and wireless networks, contact with the Internet, users' computers and printing.
Our mission is to ensure the uninterrupted and safe work of users, anticipate problems and advise our clients on optimal solutions from their point of view.
If you are interested in references or a conversation with our clients about our service, please call us or send an e-mail to:
- Paulina Śrama, phone: +48 605 586 588, email: paulina.srama@upgreat.com.pl
- Michaliny Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
Krispol Sp. z o. o
Bridgestone Poznan Sp. z o. o
Luvena SA
The Lorenz Bahlsen Snack-World Sp. z o. o
Katoen Natie Logistics
Nijhof-Wassink Groep
Why is it worth using the services of a professional IT company
Cooperation with us means benefits in terms of:
- Business continuity of the enterprise - applications and business systems are always available,
- The sense of security and comfort of business departments - fast help, friendly service, work comfort,
- IT departments' sense of security - expert support, assistance in case of failure, multi-person competences.
Maintaining the IT system by UpGreat will bring many benefits to your company:
- focus on core business and simplification of the organizational structure,
- independence, transparency and control over own resources,
- full liability on the part of the external partner as a legal person,
- predictable costs of owning IT resources,
- periodic reports on the state of the IT system - always up-to-date documentation - the possibility of planning IT development.
UpGreat as an external company specializing in IT services is:
- knowledge transfer to the client, extensive substantive competences and experience resulting from servicing many companies of various sizes,
- availability of support regardless of the time of day and year,
- extensive technical facilities including also producers of IT solutions.
Thanks to cooperation with UpGreat:
- Clients are not affected by problems related to personnel management (sickness, holidays, rotation),
- there is no need to finance the development of your own specialists,
- data processed in the company are well protected thanks to the technical solutions we use,
- Customers have a guarantee of business continuity.
If you are interested, please contact us by phone or e-mail with:
- Paulina Śrama, phone: +48 605 586 588, email: paulina.srama@upgreat.com.pl
- Michalina Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
Initial system audit
Starting cooperation requires determining the current state of IT solutions in the enterprise. It should be determined which key business processes are dependent on IT systems and to what extent. You also have to answer the question whether there are breakdowns, how do they affect the company's operations, or whether the IT system enables the company's business development. At this stage, the management boards and owners of companies define their expectations towards IT.
The next step is to check the current configuration of infrastructure elements, servers, software in order to determine the strengths and weaknesses of the solutions, and to detect and name single points of failure. As a result of our activities, together with the client, we have knowledge about the configuration of the systems.
The client receives a post-audit report containing a number of structured information:
- expectations and plans in relation to IT systems at the business level,
- key information about the current configuration of IT solutions,
- to what extent the infrastructure meets the needs and expectations of the company,
- what is the level of data security and what are the possibilities of maintaining business continuity.
In connection with the audit, the client receives the following benefits:
- knowledge about "IT condition"
- information on threats and necessary further actions,
- the ability to consciously define business requirements in terms of business continuity,
- the basis for talks about the shape of the planned service contract.
If you want to find out more, please contact us by phone or e-mail:
- Paulina Śrama, phone: +48 605 586 507, email: paulina.srama@upgreat.com.pl
- Michalina Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
Cooperation and service
Our vision of cooperation is a long-term relationship that provides the client with the development of IT systems in accordance with the needs of business departments and maintaining the continuity of work processes in the company by guaranteeing the uninterrupted operation of key applications. Service contracts are the way to achieve these goals. We characterize their operation by the following mutually agreed parameters:
Service readiness - Readiness to start handling the report / incident. Depending on the needs, we serve clients even around the clock, 365 days a year. Reports can be made via the helpdesk application, by e-mail or by phone.
Response time to the notification - Guaranteed maximum response time to reporting a failure, depending on the class of notification - e.g. 2 clock hours.
Guaranteed service restoration time - After meeting certain technical conditions and implementing reliability solutions, it is possible to guarantee the availability of certain services important for the company / organization.
Routine activities - Cataloged administrative and maintenance activities carried out according to the checklist. These can be technical activities or, for example, comprehensive implementation of standard, cataloged services, such as hiring a new employee or changing the scope of rights.
Failure handling - Handling of key events for the functioning of the company / organization in accordance with planned scenarios.
User support - Handling of user reports or telephone consulting.
RPO (Recovery Point Objective) - The point in time to which applications / IT system will be restored as a result of service activities after a failure.
RTO (Recovery Time Objective) - The time it takes to restore the system to the state specified by the RPO parameter.
Do you want to talk about efficient failure handling? All you need to do is contact us by phone or e-mail with:
- Paulina Śrama, phone: +48 605 586 588, email: paulina.srama@upgreat.com.pl
- Michalina Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
What do we service?
Our service care covers 4 basic categories of services:
- IT infrastructure administration,
- Routine activities increasing the security of systems,
- Breakdown service and maintenance,
- User support.
We perform these activities in the following areas:
- Support for workstations and notebooks,
- Support for local and wide area networks,
- Support for the contact with the Internet,
- IT security support,
- Support for data centers (server rooms, also on-premise / cloud),
- Support for office and business applications (Comarch Optima / XL, Exact Globe, Płatnik, Sage Symfonia, Insert GT), Saldeo OCR,
- Support for cloud services (including Microsoft Office 365).
As you can see, we try to provide comprehensive services to medium-sized companies that want to focus on the most important tasks and outsource the maintenance of the IT system to an external partner.
What area of care are you most interested in? Talk to us about it by phone, write an e-mail to:
- Paulina Śrama, phone: +48 605 586 588, email: paulina.srama@upgreat.com.pl
- Michaliny Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
IT Helpdesk System
We offer our clients the use of modern tools to support the handling of requests. We use the system ServiceCamp and software TeamViewer Remote Management reputable company TeamViewer. Thanks to this, we can immediately start solving the customer's problem within minutes.
Our clients also have their own reporting systems. In this case, we work on their systems to enable consistent management of maintenance services, which is particularly important in the case of multi-branch and international enterprises.
Need more information on ticket systems or remote service provision? Contact us by phone, write an e-mail to:
- Paulina Śrama, phone: +48 605 586 588, email: paulina.srama@upgreat.com.pl
- Michaliny Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
Reporting
Good practices defined, inter alia, in ITIL libraries, they require the services provided by IT for business and their parameters to be strictly defined in the SLAs. In order to verify the quality of service, it is necessary to define measurable values, the reporting of which will provide information on the level of services provided and possible weaknesses of the IT system.
The solutions used by our support department allow to generate, among others reports on:
- response times to the notification,
- application handling times,
- the most frequent notifications,
- the most time-consuming notifications,
- all the time spent on service,
- the number of notifications in any time frame,
- the number of notifications from a given person / department / organization.
As part of our service contracts, we also prepare optional monthly or quarterly reports for boards and management showing the current state of IT systems: usage statistics, significant problems, system weaknesses, threats and potential actions necessary to be performed.
Thanks to reporting, managers have synthetic information at their disposal to help them make the right decisions in the field of operating activities and budget plans.
To find out more, talk to us by phone, write an e-mail to:
- Paulina Śrama, phone: +48 605 586 588, email: paulina.srama@upgreat.com.pl
- Michaliny Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl
Starting cooperation requires determining the current state of IT solutions in the enterprise. It should be determined which key business processes are dependent on IT systems and to what extent. You also have to answer the question whether there are breakdowns, how do they affect the company's operations, or whether the IT system enables the company's business development. At this stage, the management boards and owners of companies define their expectations towards IT.
The next step is to check the current configuration of infrastructure elements, servers, software in order to determine the strengths and weaknesses of the solutions, and to detect and name single points of failure. As a result of our activities, together with the client, we have knowledge about the configuration of the systems.
The client receives a post-audit report containing a number of structured information:
- expectations and plans in relation to IT systems at the business level,
- key information about the current configuration of IT solutions,
- to what extent the infrastructure meets the needs and expectations of the company,
- what is the level of data security and what are the possibilities of maintaining business continuity.
In connection with the audit, the client receives the following benefits:
- knowledge about "IT condition"
- information on threats and necessary further actions,
- the ability to consciously define business requirements in terms of business continuity,
- the basis for talks about the shape of the planned service contract.
If you want to find out more, please contact us by phone or e-mail:
- Paulina Śrama, phone: +48 605 586 507, email: paulina.srama@upgreat.com.pl
- Michalina Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl