LOG PLUS – MORE THAN ITAM, I.E. MANAGEMENT OF IT RESOURCES, LICENSES AND IT SERVICES IN ONE AFFORDABLE PACKAGE

What is LOG Plus?

LOG Plus is an advanced and intuitive platform supporting the management of IT resources, business processes and ensuring compliance with applicable legal regulations. It was created for modern IT teams and organizations that expect efficiency, security and full control over their technological infrastructure.

LOG Plus offers management of:

• IT resources,
• Licenses and subscriptions,
• User reports,
• Processes,
• Access,
• IT services.

LOG Plus Sp. z o. o. is a Polish software producer with over 17 years of experience on the market. LOG Plus software is used by over 1,000 clients from various sectors: from large corporations, through small and medium-sized companies, to public institutions. The software is developed in accordance with the best global practices and taking into account local and EU legal requirements, such as GDPR, NIS2 Directive or Whistleblower Protection Directive.

What are the key advantages of LOG Plus over other solutions?

• Integrations with other systems – the platform has a built-in and constantly expanding list of native connectors for popular solutions. LOG Plus also provides API Rest, which allows you to build your own integrations.
• Quick start – the platform can be up and running in just one day, and the pre-configured settings cover most customers’ needs up to 80%.
• Efficiency and comfort of work – thanks to its modern architecture, it is incomparable to other products of this type. Each of the table views is displayed instantly even in large installations.
• Scalability – The LOG Plus platform can be adapted to both small and very large organizations. The system functions have been divided into modules so that each company or organization can adapt the implementation perfectly to its own needs and budget possibilities.
• Cross-platform – access to the LOG Plus application is possible on any operating system using a browser.
• Mobile device support – with LOG Plus we can also work using smartphones.
• Low infrastructure costs – thanks to the use of innovative solutions, the LOG Plus platform can also use open source systems from the Linux family and the PostgreSQL database.

What does LOG Plus offer and what are its advantages?

It is not just a tool, but a complete platform combining several key functionalities:

• ITAM (IT Asset Management) – full control over IT resources,
• SAM (Software Asset Management) – effective license and software management,
• ITSM (IT Service Management) – comprehensive management of IT notifications and services,
• Identity and access management,
• GDPR process support,
• Anonymous reporting of violations (whistleblowing).

The key functionalities of each module are listed below:

ITAM – full control over IT resources.

• One place for information about the entire IT infrastructure, control over who, when and where the resources were issued, in what condition they are and how they are used. Resources can be linked not only to the owner and the unit
  organizational or location-related, but also with orders, invoices or labeling them with a code.
• An agent that monitors the status of computers and servers, alerting about deviations in good time to prevent incidents.
• Asset life cycle – full insight into what happened to the equipment from the moment of order to disposal – allows you to assess the condition of the equipment, the impact on the security of the organization, control software installation, etc.
• Automation of repetitive tasks – more time for important duties.
• Reporting to superiors – always up-to-date information, SQL reports fully configurable to the needs of the organization (the software does not impose them, there are no limitations).
• Employee monitoring – increasing work efficiency, time and quality control, increasing the security of the organization, a supporting tool, e.g. in the case of data leaks. Blocking access to dangerous websites and software – reducing the number of security incidents and
  computer problems.
• Remote access – without leaving the software, you can provide remote assistance, the ability to resign from ITAM (IT Asset Management) other Team Viewer-type solutions, remote mass installations / updates – time savings and automation. Remote connection does not require connection to a local network – only Internet access and an installed agent are required. There is no need to install an additional tool, enter PIN numbers, etc. everything is done from the application level.
• Control of installed software on computers – the administrator has full insight into the constantly updated list of software on
  individual computers – saving time, increasing the security of the organization.
• Generating savings on IT resources – reusing equipment, reducing the number of licenses, eliminating unnecessary leasing, preventing failures.
• Communication and data exchange with external IT systems (in the scope of REST API and AD/Azure connector, Exchange, Sharepoint and SAP)

If you want to learn more about ITAM systems, we encourage you to read article on our blog.

ALONE – intelligent license management.

• Automatic audits – the system relieves you of the need to regularly audit software, count licenses and monitor their balance.
• Alerting of license inconsistencies – the system automatically detects the lack of required software licenses, the balance is recalculated on an ongoing basis –
  avoiding audit penalties, planning license purchases / budgeting, the work is done "by itself" for the administrator.
• Low software usage alerting – reduce license costs for unused software.
• License Suggestion – the organization does not need to hire additional specialists with knowledge of licensing models, because the system will suggest appropriate products. Increasing the competence of administrators who do not know about it (they can do more, without undergoing training and complicated learning about licensing). Reduction of costs on the specialist, increase in the organization's security.

ITSM – modern IT service management.

• Standardization of process management in the organization – the supervisor/management is sure that everything is done in accordance with the established procedures,
• For managers – information on workload, efficiency of employees and teams, their settlement and making reports/analyses,
• Improving the work efficiency of IT teams and other employees (application acceptance, transparency of handled cases, automation),
• Better flow of information and distribution of tasks between departments of the organization,
• Controlling access to information – reports are automatically sent to the right people, we eliminate 'human' errors
• It helps maintain the continuity of IT services – preventing failures and interruptions in the availability of services, counting financial results. When the availability of a service is interrupted, it is critical to locate the resources that are part of its maintenance as soon as possible.
• Significant simplification and time savings for IT employees – most of the repetitive steps such as: filling in data in the notification, substituting the reporting person, sending a message, creating and assigning tasks, closing the notification – can be automated. Thanks to the connection to the CMDB database, it is easier to find which resource the notification concerns.
• Built-in predefined catalogs of issues, processes and forms based on ITIL best practices – the customer does not have to wonder how to build processes from A to Z – they have ready-made templates with actions on which they can base themselves or adapt them to their needs.
• Graphical workflow editor that does not require knowledge of any programming language – every employee, even those not related to IT (HR, finance,
  security) is able to design the process that is to be serviced.
• The tool is flexible and very easy to configure, so it works well in organizations where changes are introduced frequently.
• Quality control of request handling – SLA – both for teams that provide services within the organization and for external entities.
• Very easy to use and transparent portal for the user with the option of logging in with AD credentials – encourages the use of the software,
  reduces the entry barrier (I don't know how, it's difficult, I don't know how to log in). Catalog of cases that makes it easier for employees to report a case - they don't have to think about what data to provide thanks to the appropriate forms. Possibility
  converting emails into tickets.
• Increasing employee independence in problem-solving thanks to the knowledge base.
• Functionalities supporting identity management contribute to increased data security and are helpful when employees are dismissed (it is known what access to revoke).

Is LOG Plus compliant with standards and regulations?

LOG Plus has been designed in accordance with international standards:

• ISO/IEC 19770-1:2017 (IT Resource Management)
• ISO9001:2015 (quality management)
• ISO/IEC 27001:2013 (information security)

It also supports the implementation of the requirements:

• GDPR
• NIS2 Directives – as an element of risk management in the area of human resources, access and security
• Whistleblower Protection Directives
• KRI – National Interoperability Framework
• ITIL v4

How is LOG Plus licensed?

The system's functionalities are divided into many modules, enabling optimal adjustment to each implementation. Perpetual licenses are offered, which means that the system can be used without periodically extending the subscription. Customers have the option to purchase the LOG Plus software service, thanks to which they gain access to patches and the latest versions of the system.

More information about LOG Plus can be found on the manufacturer's website.

To perform a PoC, use a fully functional demo version of LOG Plus or receive a price offer, please contact our sales representatives:

• Paulina Śrama, phone: +48 605 586 507, email: paulina.srama@upgreat.com.pl
• Michalina Puzanów, phone: +48 667 752 750, email: michalina.puzanow@upgreat.com.pl

or if you prefer, use the form on our website -> Contact | Upgreat